In addition, if you are upgrading a Cisco Unity system that was installed in the Unified Messaging in an Existing Exchange Site configuration, back up the Exchange servers that are home servers for Cisco Unity subscribers.įor information on using BackupExec to back up the Cisco Unity server, refer to the "Maintaining Cisco Unity" chapter of the Cisco Unity System Administration Guide. Back up the Cisco Unity server completely by using BackupExec or another Exchange-aware backup utility. See the "Reviewing the Consistency of the Cisco Unity 2.x Database" section.ĥ. Review the consistency of the Cisco Unity 2.x database, and fix any errors. If you want any reports from the existing Cisco Unity system, generate them now.Ĥ. In addition, when you reinstall all software on an existing server, you delete all the existing Cisco Unity software and data, including data that Cisco Unity uses to generate reports. The following list is a very broad estimate of the duration of an upgrade:Ĭaution The Cisco Unity Database Export utility does not export data that Cisco Unity uses to generate reports. The amount of time required to upgrade from Cisco Unity version 2.x to 3.0 depends on a number of variables. Refer to the "Creating Subscriber Accounts" chapter of the Cisco Unity System Administration Guide.Ĭustomers with Cisco Unity version 2.3 or earlier must get a new system key to run Cisco Unity version 3.0.Ĭustomers with Cisco Unity version 2.3(4.104) or later need an activation code to upgrade the system key during Cisco Unity Setup. To upgrade one of these systems, you need to import subscribers from Exchange or from a CSV file. The Cisco Unity Database Export and Database Import utilities, which let you export subscriber and other information from a 2.x system and import it into a 3.0 system, do not work on Cisco Unity systems earlier than version 2.3(4.104). If you do not have compact discs for Cisco Unity version 3.0(2) or later, download the patch release from the Cisco Software Center website at. The Cisco Unity 3.0(2) patch release includes significant performance enhancements to the upgrade tools. Cisco TAC does not provide support for upgrading Exchange 5.5 to Exchange 2000. Rather than upgrade Windows and Exchange with Cisco Unity on the server, we recommend reinstalling all software-which will be faster and more successful. Field experience has shown that there are significant challenges associated with upgrading an existing Exchange 5.5 site to Exchange 2000. The following list describes the conditions for each method and references the applicable task list:Ĭaution Upgrading Windows NT 4.0 to Windows 2000 and Exchange 5.5 to Exchange 2000 are complex processes (for upgrade information, refer to the Microsoft website). Use the task list for your upgrade method to upgrade the Cisco Unity system correctly. There are three methods for upgrading a Cisco Unity system from version 2.x to version 3.0. Importing Windows NT/Active Directory Accounts into Exchange 5.5 (Selected Configurations Only).Reviewing the Consistency of the Cisco Unity 2.x Database.Task List for Upgrading an Existing Server.Task List for Reinstalling All Software on an Existing Server.Upgrades from Cisco Unity Versions Earlier than 2.3(4.104) Are Not Supported.Upgrade by Using Cisco Unity Version 3.0(2) or Later.This chapter contains the following sections: Your upgrade tasks depend on the method you choose to upgrade the Cisco Unity system from version 2.x to version 3.0. Installing and Running the Cisco Unity Database Import Utilityĭeleting Unneeded Cisco Unity Subscribers Importing Windows NT/Active Directory Accounts into Exchange 5.5 (Selected Configurations Only) LDAP Port Error with the Cisco Unity Uninstaller Utility Installing and Running the Cisco Unity Uninstaller Utility Option to Skip Removal of Exchange Objects Installing and Running the Cisco Unity Database Export Utility Reviewing the Consistency of the Cisco Unity 2.x Databaseĭata That Is Not Exported, and Data That Is Exported but Not Imported Task List for Upgrading an Existing Server Task List for Reinstalling All Software on an Existing Server Upgrades from Cisco Unity Versions Earlier than 2.3(4.104) Are Not Supported ![]() Upgrade by Using Cisco Unity Version 3.0(2) or Later Upgrading the Cisco Unity System from Version 2.x to 3.0
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